PRIVACY POLICY

14. Sharing Information with Authorized Teams

Information submitted through MattRifeLive.com may be shared internally with the appropriate authorized representatives and designated teams responsible for managing, reviewing or coordinating the relevant request.

Access and sharing are intended to be limited to information reasonably necessary for the relevant operational purpose, subject to applicable data protection requirements.

Depending on the nature of your request, relevant information may be made available to personnel handling:

• Booking administration and event coordination.
• Meet & Greet and VIP experience arrangements.
• Fan Membership registration and card administration.
• Foundation and donation-related administration.
• Customer support, website administration and communications.

Information may also be shared with a service provider where that provider is required to assist with a legitimate operational function, subject to appropriate safeguards and applicable law.

15. Service Providers and External Partners

The operation of the website and delivery of related services may involve third-party providers. Depending on the actual configuration, these may include:

• Website hosting and technical maintenance providers.
• Email delivery and business communication services.
• Form processing and customer support systems.
• Payment processors and financial institutions.
• Website security, backup and performance providers.
• Analytics and cookie management services, where enabled.

These providers may process information on behalf of the platform or independently for their own services, depending on their role and contractual arrangements.

Where a provider processes personal information on behalf of the platform, appropriate contractual and security arrangements should be maintained. The actual providers used should be identified in the website’s operational records and, where required, disclosed to users.

16. External Payment Providers

Payments may be completed through external payment platforms, banks or other financial service providers. When you use an external payment service, your information may be collected and processed directly by that provider.

Each payment provider operates under its own privacy policy, security procedures and transaction terms. You should review those documents before completing a payment.

MattRifeLive.com does not require customers to submit confidential banking passwords, PINs or one-time security codes through ordinary website forms or email.

17. International Data Transfers

Because booking requests, event arrangements and customer communications may involve people and service providers in different countries, personal information may be accessed or processed across national borders.

Where personal information is transferred internationally, appropriate safeguards should be applied in accordance with the data protection laws governing the relevant information and transfer.

Depending on the applicable law, safeguards may include contractual protections, recognized transfer mechanisms or other lawful arrangements designed to protect personal information.

18. Data Retention

Personal information should be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain relevant service records, resolve disputes, meet legal obligations or protect legitimate operational interests.

Retention periods may vary depending on the type of information and the nature of the relationship.

For example:

• Booking and event records may be retained for administration, confirmation and follow-up.
• Membership records may be retained for membership administration and related support.
• Payment and transaction records may be retained for accounting, reconciliation and legal recordkeeping.
• Customer correspondence may be retained for service history and dispute resolution.
• Technical and security logs may be retained for system protection and troubleshooting.

When information is no longer required, it should be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements and the relevant retention schedule.

19. Information Security

Reasonable technical, administrative and organizational safeguards should be used to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

Depending on the systems in use, safeguards may include:

• Access controls and account permissions.
• Website security and monitoring tools.
• Secure connections and protected data transmission.
• Appropriate handling of booking and customer records.
• Restricted access to payment and transaction information.
• Backup and recovery procedures.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Users should take care when sharing information online and should never disclose confidential authentication credentials through ordinary communication channels.

20. Your Privacy Rights

Depending on your location and the data protection laws that apply, you may have rights concerning your personal information. These may include:

• The right to request access to personal information held about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of information where legally applicable.
• The right to object to or request restriction of certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request a portable copy of certain information where applicable.
• The right to lodge a complaint with a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. Some information may need to be retained to fulfil a booking, complete a transaction, comply with legal requirements or establish, exercise or defend legal claims.

21. Requests to Access, Correct or Delete Information

You may submit a privacy-related request through the contact details provided in this policy.

To help us identify the relevant records and respond appropriately, your request should include:

• Your full name and the email address associated with the relevant interaction.
• A description of the information or record concerned.
• The specific action you are requesting, such as access, correction or deletion.
• Any relevant booking or membership reference, if available.

We may need to verify your identity before acting on a request. Where a request cannot be fulfilled in full, the reason will be explained to the extent required by applicable law.

22. Marketing and Promotional Communications

Where permitted by law, you may receive service-related communications connected with a booking, membership, event request or other interaction with the platform.

Promotional or marketing communications should be sent only where the required legal basis or consent has been established. Where consent is required, it should be obtained separately and should not be treated as a condition of submitting an unrelated booking request.

You may opt out of promotional communications using the unsubscribe method provided in the message or by contacting the relevant support channel.

Opting out of promotional messages does not prevent necessary service communications, such as booking confirmations, payment information, security notices or important changes to an existing arrangement.

23. Children’s Privacy

The website’s booking, membership and service channels are not intended to knowingly collect personal information from children without appropriate authorization or consent where required by law.

Where a parent or legal guardian submits information on behalf of a minor, that person is responsible for ensuring that the submission is appropriate and legally permitted.

If you believe that a child has provided personal information through the website without the required authorization, please contact the administration team so the matter can be reviewed.

24. Third-Party Websites and Social Platforms

MattRifeLive.com may contain links to external ticketing platforms, payment services, social media pages, venues and other third-party websites.

When you follow an external link, you leave the website and become subject to the privacy practices and terms of that external service.

We do not control the independent privacy policies, security practices or information handling of external websites. You should review their privacy policies before providing personal information or completing a transaction.

25. Data Incidents and Security Concerns

If a suspected data security incident affects personal information handled through the website, the matter should be assessed and addressed in accordance with applicable legal and regulatory requirements.

Where notification is required by law, affected individuals and relevant authorities should be notified within the applicable timeframes and in the manner required by law.

If you believe that your information has been disclosed, accessed or used improperly in connection with the website, contact the privacy support channel with relevant details so the concern can be reviewed.

26. Changes to This Privacy Policy

This Privacy Policy may be revised to reflect changes in website operations, services, data handling procedures, technology or applicable legal requirements.

Any revised version should display its applicable effective or revision date. Material changes should be communicated through the website or another appropriate communication channel where required.

Visitors and customers are encouraged to review this page periodically to remain informed about how personal information is handled.

27. Contact the Privacy Administration Team

For questions about this Privacy Policy, requests concerning personal information or concerns about data handling, contact the designated privacy administration channel.

Platform: Matt Rife LIVE | Exclusive Management and Administration

Website: MattRifeLive.com

Privacy and support email: support@mattrifelive.com

Contact page: MattRifeLive.com Contact

Privacy requests should include enough information to identify the relevant interaction, without including passwords, payment PINs or other confidential authentication credentials.